Terms of service

These terms cover the use of this website and the quotes we give through it. They are a plain-language summary of how we work — not a replacement for the written quote you receive, which is the document that governs your specific job.

Who you are dealing with

Al Nasser Curtains & Upholstery, Emirates Tower, Hamdan Bin Mohammed Street, Al Danah, Zone 1, Abu Dhabi, United Arab Emirates.

Legal entity name, trade licence number and VAT registration number: to be confirmed by the business.

Prices on this website

Every price published on this site, including the full price book, is a starting rate. It is the point at which that product begins, not a quote for your job.

• Curtain and upholstery fabric is priced per running metre — the length of fabric at a standard 280–300 cm width. The number of metres your windows need depends on their width and the fullness you choose.
• Flooring is priced per square metre, and wallpaper per roll or per panel.
• Your final price depends on measurements taken on site, the fabric and lining you choose, and the header or fitting style.
• Whether published prices include VAT: to be confirmed by the business.

We publish these rates because we would rather you knew them up front. We do not run inflated “sale” pricing.

What is included

• The home visit and measurement are free, anywhere in Abu Dhabi, whether or not you order.
• Fitting is included on installations above AED 500 of fabric. Below that, fitting is quoted as a separate line item.
• Rails, tracks, motors and accessories are quoted separately where they apply.

Quotes, deposits and orders

• We measure and give you a written, fixed quote — usually on the spot during the visit.
• A quote is valid for to be confirmed by the business days from the date we issue it.
• Work begins once you accept the quote and pay the deposit. Our standard deposit is 50{9d9093dc4826bd9edee9bd9ff43962320591fccf81845e349f7ab49c0bc94ae1}, with the balance due on completion.
• Because everything is cut and made to your measurements, an order cannot be cancelled once the fabric has been cut. If you need to change or cancel, tell us as early as possible and we will do what we can.

Lead times

We quote a fitting date when you order and we work to it. As a guide: standard custom curtains are fitted in about 5 working days, in-stock blinds in about 48 hours, and larger majlis or whole-home projects in about 7–14 days. Imported fabric or a bespoke mural can take longer, and we will say so before you commit.

Dates can move for reasons outside our control — a delayed shipment, or access to your building. We will tell you as soon as we know.

Our one-year service warranty

Every installation carries a one-year service warranty from the fitting date. If something we installed needs adjusting — a track working loose, a seam or a hem giving way, a blind mechanism sticking — tell us and we will come back and put it right at no charge.

The warranty covers our workmanship and installation. It does not cover accidental damage, alterations by someone else, normal fading of fabric in strong sunlight, or ordinary wear. The full terms are set out on your written quote.

Using this website

• The photographs, text and design on this site belong to us or are used with permission. Please do not copy them for another business.
• Product photographs show representative fabrics and finishes. Colour on a screen is never an exact match — this is why we bring physical samples to your home before you choose.
• We keep the site accurate, but we cannot promise it is free of errors at every moment. If a published price or detail is wrong, the written quote we give you is what counts.

Questions and complaints

Talk to us first — message the showroom on WhatsApp or email info@alnassercurtains.com. Most things are sorted out in a single conversation.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. The specific courts or forum for any dispute: to be confirmed with our legal adviser.